Clear Terms for a Confident Shopping Experience.

These Terms and Conditions govern your access to and use of https://klenfashion.in, including the purchase of products offered under the brand name Klen Fashion.

The website is owned and operated by KLEN TECHNOLOGIES PRIVATE LIMITED. In these Terms, the words “Company”, “Klen Fashion”, “we”, “our” and “us” refer to KLEN TECHNOLOGIES PRIVATE LIMITED.

The words “user”, “customer”, “you” and “your” refer to any individual who visits the website, creates an account, submits information, contacts us or purchases a product.

By accessing the website, creating an account, placing an order or otherwise using our services, you confirm that you have read, understood and agreed to these Terms and Conditions.

These Terms constitute an electronic record and do not require a physical or digital signature unless otherwise required by applicable law.

When you use the website, submit a form, place an order or communicate with us electronically, you consent to receiving communication through email, SMS, phone, account notification, website notice or other available electronic means.

Order confirmations, invoices, payment updates, delivery notifications and policy communications may be sent electronically to the contact information provided by you.

You may use the website and place an order only if you are legally competent to enter into a binding contract under applicable law.

A person who is below the age of legal contractual capacity may use the website only under the supervision and involvement of a parent or lawful guardian.

By placing an order, you represent that:

Certain website features may require you to create a customer account. You must provide accurate and complete registration information and update it whenever necessary.

You are responsible for:

We may suspend or restrict an account where we reasonably suspect fraud, misuse, false information, unauthorised activity, policy violation or a threat to website security.

Klen Fashion offers women’s fashion products, including sarees, kurta sets, coord sets and short kurtis.

We make reasonable efforts to display product descriptions, images, colours, measurements, materials and other information accurately. However:

Product availability is subject to stock. Adding a product to the cart or wishlist does not reserve that product.

We may update, modify, discontinue or limit the quantity of any product without prior notice, subject to orders already accepted by us.

Customers should review the product description, available measurements and size information before placing an order.

Size labels may vary between manufacturers or designs. A size name such as small, medium or large may not have identical measurements across all products.

You are responsible for selecting an appropriate size based on the measurements displayed on the relevant product page.

Product prices are displayed on the website in Indian Rupees unless another currency is expressly shown.

Applicable taxes, shipping charges, payment-related fees or other charges may be displayed before final order confirmation.

Product prices and offers may change at any time before an order is accepted. A later price change will not normally affect an order already accepted, except where correction is required because of an obvious pricing or technical error.

Pricing or Technical Errors

If a product is displayed at an incorrect price because of a technical, typographical, system or data-entry error, we may contact you for confirmation or cancel the affected order and initiate the applicable refund.

Promotional Offers

Coupons, promotional prices and discounts may be subject to:

Promotions cannot be exchanged for cash and may not be combined unless expressly allowed.

Placing an order is an offer by you to purchase the selected product in accordance with these Terms.

An automated order acknowledgement confirms that we have received your order request. It does not necessarily mean that the order has been finally accepted, processed or dispatched.

An order may be considered accepted when we confirm processing or dispatch, depending on the available order flow.

Order Refusal or Cancellation by Us

We may refuse, hold or cancel an order for reasons including:

Where payment has been successfully received for an order cancelled by us, the eligible amount will be processed for refund through the applicable payment method or another reasonable method.

Available payment methods may be displayed during checkout and may change depending on transaction value, delivery location, technical availability or payment-provider support.

Payments may be processed by authorised third-party payment service providers. By choosing a payment method, you also agree to the relevant provider’s applicable terms and privacy practices.

Orders may be delivered through third-party courier or logistics partners to the shipping address provided during checkout.

Estimated dispatch or delivery periods are indicative and may be affected by:

You must provide a complete and serviceable address, correct PIN code and reachable mobile number.

We are not responsible for delay or failed delivery caused by incorrect address details, unavailable recipient, refusal to accept the package or repeated unsuccessful delivery attempts.

Ownership and risk relating to an order may pass in accordance with applicable law and the delivery arrangement used for the transaction.

Order cancellation, return, replacement and refund requests are governed by the applicable policies displayed on the Klen Fashion website.

Customers should read the relevant policy before placing an order, particularly the applicable:

A request may require the order number, registered contact details, product images, packaging images or an unboxing video, depending on the nature of the claim.

Products must not be used, altered, washed, worn or damaged after delivery where the applicable policy requires the item to remain in original condition.

Approval of a return, replacement or refund is subject to verification and the applicable policy.

We may send transactional communication relating to your account, order, payment, invoice, shipment, delivery, cancellation, return, replacement, refund or support request.

Where you have provided consent or where otherwise permitted, we may send promotional communication relating to products, collections or offers.

You may opt out of optional promotional communication. Transactional or service-related messages may continue where necessary to complete an order or respond to a request.

You agree to use the website only for lawful purposes. You must not:

We may restrict access, suspend an account, cancel affected orders or take other appropriate action where prohibited activity is reasonably suspected.

If the website allows reviews, comments, images or other submissions, you must ensure that your content:

We may moderate, reject or remove content that violates these Terms, applicable law or website standards.

By submitting content, you grant us a non-exclusive permission to use, display and reproduce it for website operation, customer support and reasonable promotional purposes, subject to applicable law.

The website and its content, including the Klen Fashion name, logo, layout, graphics, text, product presentation, design elements, icons and software, are owned by or licensed to the Company unless otherwise stated.

You may access the website for personal and lawful shopping purposes. You may not, without prior written permission:

Third-party names, trademarks and product-related intellectual property remain the property of their respective owners.

The website may use or link to third-party payment gateways, logistics providers, maps, analytics services, communication tools or external websites.

Third-party services are governed by their own terms, policies, availability and technical systems. We do not control independent third-party websites.

A link to a third-party website does not necessarily mean that we endorse every statement, product or service offered through that website.

We aim to maintain reasonable website availability, but uninterrupted or error-free access cannot be guaranteed.

Access may be affected by maintenance, updates, server issues, network failures, cyber incidents, service-provider interruptions or events beyond our reasonable control.

We may modify, suspend or discontinue any website feature where reasonably required for operational, security, legal or business reasons.

The website and its content are provided on an “as available” basis, subject to applicable law.

We do not guarantee that:

Nothing in this section excludes guarantees, remedies or rights that cannot lawfully be excluded.

To the extent permitted by applicable law, the Company will not be responsible for indirect, incidental or consequential loss arising from:

Where liability cannot lawfully be excluded, it will be limited only to the extent permitted under applicable law.

Nothing in these Terms is intended to exclude liability for fraud, wilful misconduct or any liability that cannot legally be excluded.

To the extent permitted by law, you agree to compensate the Company for reasonable losses, liabilities, claims or expenses arising directly from:

This provision does not limit any mandatory consumer protection available under applicable law.

We will not be responsible for delay or failure caused by events beyond our reasonable control, including:

We will take reasonable steps to manage the impact and resume affected operations where practicable.

We may suspend or terminate website access or an account where reasonably necessary because of:

Termination will not remove obligations or rights arising from transactions completed before the termination date.

Personal information submitted through the website is handled in accordance with our Privacy Policy and applicable law.

You should review the Privacy Policy to understand how information may be collected, used, stored, shared and protected.

We may revise these Terms to reflect changes in website functionality, business practices, payment systems, delivery arrangements or legal requirements.

The updated Terms will be published on this page with a revised “Last Updated” date.

Your continued use of the website after updated Terms are published will constitute acceptance of the revised Terms, subject to applicable law.

Terms applicable to an accepted order will ordinarily be the version in effect when the order was placed, unless a legal or regulatory change requires otherwise.

If any provision of these Terms is held invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

A delay or failure by us to enforce a provision does not permanently waive our right to enforce that provision or another provision later.

Headings are included for convenience and do not limit the meaning of any provision.

These Terms and transactions conducted through the website are governed by the laws of India.

Customers are encouraged to first contact Klen Fashion with complete details of any concern so that the matter may be reviewed and an appropriate response can be provided.

Subject to mandatory consumer rights and the jurisdiction of competent consumer forums or other authorities, courts having jurisdiction in Visakhapatnam, Andhra Pradesh may hear disputes connected with these Terms.