From Our Collection to Your Doorstep.

This Shipping Policy applies to products purchased through https://klenfashion.in under the brand name Klen Fashion.

Klen Fashion is owned and operated by KLEN TECHNOLOGIES PRIVATE LIMITED. The policy explains our order-processing, dispatch, shipping, tracking and delivery practices.

Shipping availability, delivery estimates and courier options may depend on the product, destination PIN code, order value, payment method and courier serviceability.

After an order is received, it may pass through payment verification, stock confirmation, product inspection, packing and shipping-label generation.

Orders placed on Sundays, public holidays or outside normal processing hours may begin processing on the next business day.

Orders requiring payment, address, stock or fraud verification may require additional processing time.

Eligible orders are ordinarily dispatched within 1 to 3 business days after order confirmation and successful payment verification.

Dispatch means that the package has been handed over or scheduled for handover to a logistics partner. It does not mean that the package will be delivered on the same day.

If a product becomes unavailable after order confirmation, we may contact the customer with an update, offer an alternative where appropriate or cancel and refund the affected product.

After dispatch, orders are ordinarily expected to be delivered within 3 to 8 business days.

Business days exclude Sundays, public holidays and days on which courier operations are unavailable.

The delivery estimate begins after dispatch, not from the date on which the order was placed.

Applicable shipping charges, if any, are displayed during checkout before the order is placed.

Shipping charges may depend on:

Free-shipping offers may be subject to minimum order value, selected locations, selected products or promotional validity periods.

If an order is partially cancelled or modified, shipping eligibility and charges may be recalculated.

We ship to serviceable locations within India, subject to courier-partner availability.

A PIN code may be shown as serviceable during checkout but may later become temporarily unavailable because of courier restrictions, weather, local conditions or operational changes.

We do not currently guarantee international shipping unless an international delivery option is expressly displayed and accepted during checkout.

Once an order is dispatched, available tracking information may be shared through email, SMS, customer account or the Klen Fashion order-tracking page.

Tracking information may take up to 24–48 hours after dispatch to display the first courier scan.

Customers are responsible for providing complete, accurate and serviceable shipping information.

We are not responsible for delivery failure, delay or return caused by incomplete, incorrect or misleading address information supplied by the customer.

Courier partners may contact the customer before or during a delivery attempt.

The recipient should remain available at the provided address and respond to reasonable courier communication.

A shipment may be marked undeliverable or returned because of:

Re-shipping an order returned because of customer-provided incorrect information, unavailability or refusal may require payment of additional shipping charges.

Delivery may be delayed by circumstances beyond our direct control.

Tracking may remain unchanged while a package moves between courier facilities. A delayed scan does not automatically mean that a shipment is lost.

If an order remains significantly delayed beyond its expected delivery period, contact our support team so that the shipment can be reviewed with the courier partner.

A shipment will not be treated as lost solely because tracking has not updated for a short period.

Where tracking remains unavailable or the courier is unable to locate the package, we may initiate a courier investigation.

Any replacement or refund for a lost shipment is subject to courier confirmation and internal verification.

Inspect the outer package before accepting delivery wherever reasonably possible.

If the package appears open, empty or seriously tampered with, you may refuse delivery and contact Klen Fashion immediately.

A damaged-product, missing-item or wrong-product request is handled according to our Return and Replacement Policy.

If tracking shows delivered but you have not received the package:

Such a concern should normally be reported within 48 hours of the shipment being marked delivered.

We may request courier delivery proof, customer confirmation, OTP records, call records or other relevant information before providing a resolution.

An order containing multiple products may be shipped in more than one package.

Split shipments may have separate:

Delivery of one package does not necessarily mean that the entire order has been delivered. Review all available tracking information before reporting a missing item.

Once an order has been dispatched or handed to the courier partner, it cannot normally be cancelled through the order-cancellation process.

Refusing delivery solely because of a change of mind may result in the package being returned and may affect refund eligibility or applicable shipping deductions.

Delivery may be considered completed when the courier records the package as delivered to the recipient, authorised person or designated delivery location.

Where delivery is completed using a valid delivery OTP, signature or other courier confirmation, the customer should promptly report any dispute.

Customers should not share delivery OTPs before physically receiving the package.

We may update this Shipping Policy to reflect changes in courier arrangements, delivery locations, operational processes, website functionality or applicable requirements.

The revised policy will be published on this page with an updated “Last Updated” date.

The shipping terms applicable to an order will ordinarily be the version displayed when the order was placed, unless a legal or operational requirement applies otherwise.