Returns Handled With Clarity and Care.
This policy explains when a Klen Fashion product may qualify for return or replacement, what evidence is required and how an approved request is completed.
Keep Packaging
Original packaging, tags, accessories and labels must remain available.
Record Unboxing
A continuous unboxing video may be required to verify damage, shortage or an incorrect item.
Replacement First
Approved products are normally replaced with the same item, size and variant.
Contact Support
Submit your order number and complete evidence within the allowed time.
Scope of This Policy
This Return and Replacement Policy applies to products purchased through https://klenfashion.in under the brand name Klen Fashion.
Klen Fashion is owned and operated by KLEN TECHNOLOGIES PRIVATE LIMITED. This policy covers sarees, kurta sets, coord sets, short kurtis and other women’s fashion products offered on the website.
Our primary post-delivery resolution for an eligible product claim is replacement of the affected product.
This policy should be read together with the relevant product description and our Refund and Cancellation Policy.
Cases Eligible for Review
A return and replacement request may be reviewed when:
Damaged Product
The product was visibly damaged when the sealed package was opened.
Defective Product
The product has a verified manufacturing or material defect.
Wrong Product Delivered
The product, colour, size or variant delivered differs from the order.
Missing Product
A product or included component is missing from the delivered package.
Materially Misdescribed
The delivered item is substantially different from the website description.
Incorrect Quantity
The verified quantity received is less than the quantity ordered.
Eligibility is subject to evidence verification, request timing, product condition and quality inspection.
48-Hour Request Window
An eligible return or replacement request must be raised within 48 hours of confirmed delivery.
The request period begins when the order is marked delivered.
Requests received after the 48-hour period may be rejected unless a different remedy is required under applicable law.
Delaying the request, using the product or removing its tags may make verification impossible and may affect eligibility.
Conditions for Return
Unless the nature of the verified defect prevents it, the product must be:
The product must not be tailored, stitched, resized, ironed in a damaging manner or modified after delivery.
Evidence Required
To verify a damaged, wrong, incomplete or defective product claim, we may require:
Continuous Unboxing Video
Record the sealed package, shipping label, opening process, all contents and the reported issue without cuts or pauses.
Edited, incomplete, blurred or contradictory evidence may not be sufficient to verify a claim.
Non-Returnable Situations
Return, replacement or exchange will normally not be approved for:
Natural variations in fabric, prints, embroidery, colour tones or manual measurements are not automatically treated as defects.
Nothing in this policy removes a remedy that must be provided for a verified defective, damaged, incorrect or materially misdescribed product under applicable law.
How the Replacement Process Works
Raise Your Request
Contact us within 48 hours with your order number and complete evidence.
Initial Verification
Our team reviews the submitted details, images and unboxing video.
Pickup or Return Instructions
If provisionally approved, return or pickup instructions are shared.
Quality Check
The returned product is inspected for claim and condition verification.
Replacement Dispatched
After final approval, the replacement product is processed.
Do not return or courier a product independently unless authorised return instructions have been provided by Klen Fashion.
Pickup and Return Shipping
For an approved damaged, defective, incorrect or materially misdescribed product claim, we may arrange reverse pickup where service is available.
Pack Securely
Place the product, tags and accessories inside suitable protective packaging.
Keep It Ready
Keep the package available for the scheduled pickup attempt.
Do Not Add Items
Do not place unrelated products, cash or personal documents inside the parcel.
Authorised Shipping Only
Self-shipping costs require prior written approval to be considered.
Reverse pickup availability depends on the delivery location and courier serviceability.
Quality Check and Approval
Receiving a returned product does not itself confirm replacement approval. The product will be checked to verify:
We will communicate whether the request is approved, rejected or requires additional information.
If the returned product fails quality inspection, the replacement request may be rejected and the product may be sent back to the customer, where reasonably possible.
Replacement Terms
After successful quality verification, the product will normally be replaced with the same:
Replacement is subject to stock availability. Dispatch and delivery periods may vary according to inventory, customer location and courier operations.
Replacement products are also covered by this policy for a newly verified eligible defect or delivery error.
If the Replacement Is Unavailable
If an approved replacement product is unavailable, Klen Fashion may offer one of the following resolutions:
Wait for Restock
Replacement may be processed when the same product becomes available.
Alternative Product
A suitable alternative may be offered with customer approval.
Approved Refund
The eligible product value may be refunded when replacement is not possible.
An approved prepaid refund will normally be initiated to the original payment method within 7 business days after final approval.
The bank or payment provider may require additional time to display the amount after refund initiation.
Size, Colour and Exchange Requests
Customers should review the product measurements, available size information, colour and variant before completing an order.
A replacement is not normally available where the correct product and selected size or colour were delivered but the customer later prefers a different option.
A size-related replacement may be reviewed only where the size delivered differs from the size shown in the confirmed order.
False or Abusive Claims
We may reject, hold or investigate a request where we reasonably suspect:
Accounts associated with fraudulent or repeated abusive claims may be restricted, subject to applicable law.
Changes to This Policy
We may update this policy to reflect changes in products, logistics arrangements, quality-control procedures, business operations or applicable law.
The revised policy will be published on this page with an updated “Last Updated” date.
The policy applicable to an order will ordinarily be the version available when that order was placed, unless a legal requirement applies otherwise.
Contact Information
To submit a return or replacement request, provide your order number, registered contact details, unboxing video, photographs and a clear description of the issue.
13-6-7, Bhanoji Colony, BC Road, near Subasin Pan Shop, Gajuwaka, Visakhapatnam, Visakhapatnam District, Andhra Pradesh, PIN Code 530026, India.
Do not send the product before receiving authorised return or pickup instructions from Klen Fashion.
Received a Damaged or Incorrect Product?
Submit complete evidence within 48 hours so our team can review your request.