Refunds and Cancellations, Explained Clearly.
This policy explains when a Klen Fashion order can be cancelled, when a refund may be issued and how approved refund requests are processed.
Cancel Before Dispatch
Cancellation requests can be accepted only before the order is shipped.
Original Payment Method
Approved prepaid refunds are normally returned to the original payment source.
Processing Takes Time
Banks and payment providers may require additional time after a refund is initiated.
Support Is Available
Contact us with your order and transaction details for refund assistance.
Introduction and Scope
This Refund and Cancellation Policy applies to purchases made through https://klenfashion.in under the brand name Klen Fashion.
Klen Fashion is owned and operated by KLEN TECHNOLOGIES PRIVATE LIMITED. In this policy, “Company”, “Klen Fashion”, “we”, “our” and “us” refer to KLEN TECHNOLOGIES PRIVATE LIMITED.
This policy explains:
- When an order cancellation may be requested.
- When a refund may be approved.
- How failed or duplicate payments are handled.
- How approved refund amounts are processed.
- What details are required when contacting us.
This policy should be read together with the product description, Terms and Conditions and any applicable return or replacement conditions.
Customer-Initiated Cancellation
A customer may request cancellation only before the order has been dispatched or handed over to the courier partner.
Once an order has been shipped, it cannot be cancelled under the cancellation process.
Before Dispatch
The order is confirmed or processing but has not been shipped.
Packing in Progress
Cancellation depends on whether the shipment can still be stopped.
After Dispatch
The order has been shipped or handed to the courier partner.
How to Request Cancellation
Submit the cancellation request through the available order section or contact Klen Fashion support with:
Submitting a cancellation request does not automatically confirm cancellation. The request remains subject to order-status verification.
Cancellation by Klen Fashion
We may cancel or refuse an order where reasonably necessary, including in the following situations:
Product Unavailable
The selected product is out of stock.
Payment Failure
Payment is unsuccessful or unverified.
Incorrect Address
Shipping details are incomplete or invalid.
Pricing Error
A technical or pricing error affected the order.
Suspicious Activity
Fraud or unauthorised activity is suspected.
Delivery Restriction
The courier cannot service the address.
If we cancel a prepaid order after payment has been successfully received, the eligible amount will be refunded without an order-cancellation charge.
When a Refund May Be Issued
A refund may be issued in the following cases:
Cancelled Prepaid Order
A prepaid order is successfully cancelled before dispatch.
Cancellation by Klen Fashion
We cancel an order after receiving successful payment.
Failed Payment With Debit
The transaction failed but the amount was deducted from the customer.
Duplicate Payment
The same order was charged more than once and the duplicate is verified.
Approved Post-Delivery Claim
A separate eligible product claim is approved after verification.
Order Not Fulfilled
The order cannot be fulfilled or delivered and refund approval is given.
Refund eligibility is determined after checking the order status, payment records, customer details and the reason for the request.
Failed, Pending and Duplicate Payments
Failed Payment
If a payment fails but your bank account or payment instrument is debited, the amount may be reversed automatically by the bank or payment provider.
Automatic reversals do not always appear immediately. Their timing is controlled by the relevant bank, card network, UPI provider or payment gateway.
Pending Payment
An order may remain on hold while the payment provider confirms the transaction. The order will not be treated as successfully paid until valid payment confirmation is received.
Duplicate Payment
If the same order is charged more than once, contact us with:
A verified duplicate payment will be processed for refund to the applicable payment source.
Refund Method
Approved prepaid refunds are normally processed to the original payment method used for the transaction.
UPI Payment
Refund is returned through the payment provider to the relevant UPI source.
Debit or Credit Card
Refund is processed back to the card used for payment.
Net Banking
Refund is sent through the payment provider to the originating bank account.
Wallet or Other Method
Refund is processed according to the provider’s supported refund method.
We do not ordinarily process a prepaid refund to an unrelated payment method, bank account or third party.
Where an original payment method does not support a direct refund, we may request verified alternative payment details.
Refund Processing Timeline
After a refund request is approved, Klen Fashion will ordinarily initiate the refund within 7 business days.
Request Submitted
Customer submits the required order and transaction details.
Eligibility Checked
Order, payment and cancellation status are verified.
Refund Initiated
Approved amount is submitted to the payment provider.
Bank Credits Amount
The bank or payment provider completes the credit.
After initiation, banks and payment providers may require an additional 5 to 10 business days to reflect the refund. This period may vary by payment method and financial institution.
Business days exclude Sundays, public holidays and bank holidays.
Refund Amount
The approved refund amount depends on the reason for cancellation or refund and the status of the order.
Any promotional discount, coupon or store-funded benefit applied to the order may be adjusted when calculating the refundable amount.
A used coupon or promotional benefit may not be restored after cancellation unless expressly permitted.
Non-Refundable Situations
A refund may not be approved in situations including:
Nothing in this section limits any remedy that must be provided under applicable law for a verified defective, damaged, incorrectly supplied or materially misdescribed product.
Cash on Delivery Orders
No prepaid amount exists for a Cash on Delivery order cancelled before delivery, so no payment refund is normally required.
Where a post-delivery refund for a COD order is separately approved, the customer may be required to provide verified bank account or UPI details.
Refund Details Must Match the Customer
We may request account-holder name, bank details, UPI ID or supporting verification before processing an approved COD refund.
Customers should never send card PINs, CVV numbers, banking passwords or OTPs to Klen Fashion.
Shipping and Other Charges
If an entire prepaid order is cancelled before dispatch, standard shipping charges collected for that order may also be refunded.
Shipping, handling or reverse-logistics charges may not be refundable where:
- The order has already been shipped.
- Delivery was attempted using the address provided by the customer.
- The request arises from customer error or change of mind.
- A separate policy makes such charges non-refundable.
Where the refund is caused by our error or an approved defective or incorrect-product claim, applicable charges will be handled according to the approved resolution.
Refund Not Visible After Initiation
If we confirm that a refund has been initiated but the amount is not visible, first check the relevant bank account, card statement, UPI application or payment wallet.
You may also contact the bank or payment provider using the refund or transaction reference provided to you.
If the provider cannot locate the refund after its normal processing period, contact us with:
Fraudulent or Abusive Requests
We may refuse, hold or investigate a cancellation or refund request where we reasonably suspect:
We may request additional verification and may cooperate with payment providers, banks or lawful authorities where necessary.
Changes to This Policy
We may update this Refund and Cancellation Policy to reflect changes in business operations, payment systems, courier arrangements, website functionality or applicable law.
The revised policy will be published on this page with an updated “Last Updated” date.
The policy applicable to an order will ordinarily be the version available when the order was placed, unless a legal or regulatory requirement applies.
Contact Information
For an order cancellation, payment issue, refund enquiry or unresolved grievance, contact Klen Fashion using the details below.
13-6-7, Bhanoji Colony, BC Road, near Subasin Pan Shop, Gajuwaka, Visakhapatnam, Visakhapatnam District, Andhra Pradesh, PIN Code 530026, India.
Include the order number, registered email, mobile number, payment reference and a clear explanation of the request.
Need Help With a Payment or Cancellation?
Send your order and transaction details to Klen Fashion for verification and assistance.