Privacy Built Around Trust and Transparency.
This Privacy Policy explains how Klen Fashion collects, uses, stores, protects and shares personal information when you visit our website, create an account, contact us or purchase products from us.
Your Information, Handled Responsibly
We use personal information only for legitimate business, order fulfilment, support, security and legal compliance purposes.
Clear Collection
We explain what information may be collected and why it is required.
Responsible Use
Personal information is used only for relevant, lawful and disclosed purposes.
Security Measures
Reasonable administrative and technical safeguards are used to protect information.
User Control
You may contact us regarding eligible privacy requests, corrections or consent withdrawal.
Introduction and Scope
This Privacy Policy applies to the website https://klenfashion.in, operated under the brand name Klen Fashion by KLEN TECHNOLOGIES PRIVATE LIMITED.
In this Privacy Policy, the words “Klen Fashion”, “Company”, “we”, “our” and “us” refer to KLEN TECHNOLOGIES PRIVATE LIMITED. The words “you”, “your”, “customer” and “user” refer to any person who visits the website, creates an account, submits information, communicates with us or purchases a product.
By using our website or voluntarily providing personal information, you acknowledge that your information may be processed in accordance with this Privacy Policy and applicable law.
Please read this Privacy Policy together with our other website policies applicable to your use of Klen Fashion.
Information We May Collect
Depending on how you interact with Klen Fashion, we may collect the following categories of information:
Identity Information
Name, account name and other details required to identify or communicate with you.
Contact Information
Email address, mobile number, billing address, shipping address and PIN code.
Order Information
Products ordered, order number, order value, payment status, shipping details, returns and support history.
Account Information
Login details, encrypted password, saved addresses, preferences and account activity.
Communication Information
Enquiries, support messages, grievance details, feedback and correspondence shared with us.
Technical Information
IP address, device type, browser type, operating system, referring pages and website interaction data.
Information You Should Not Submit
Please do not send passwords, card PINs, CVV numbers, OTPs or other confidential authentication credentials through contact forms, email, phone calls or support messages.
How We Collect Information
We may collect information through the following methods:
- When you create or update a customer account.
- When you add products to your cart or place an order.
- When you enter billing, shipping or contact details.
- When you make or attempt a payment through an available payment method.
- When you contact customer support or submit a grievance.
- When you request cancellation, return, replacement or refund assistance.
- When you browse our website and cookies or similar technologies collect technical data.
- When authorised payment, logistics, analytics or technical service providers provide transaction or service information to us.
How We Use Your Information
Personal information may be used for purposes including:
Creating and managing your customer account.
Processing, confirming, packing, shipping and delivering orders.
Processing payment status, refunds, cancellations, returns and replacements.
Sending order confirmations, invoices, delivery updates and service messages.
Responding to customer enquiries, complaints and grievances.
Detecting suspicious transactions, unauthorised activity, fraud or misuse.
Maintaining website functionality, performance, security and user experience.
Meeting accounting, taxation, regulatory and other legal obligations.
Sending marketing communication where you have provided consent or where otherwise permitted by applicable law.
Consent and Withdrawal
Where processing is based on your consent, you may request to withdraw that consent by contacting us. Withdrawal will not affect processing already completed before the withdrawal request.
Certain information may still be processed or retained where required for order fulfilment, prevention of fraud, dispute handling, compliance with law or establishment and defence of legal claims.
Cookies and Similar Technologies
Klen Fashion may use cookies, local storage, pixels and similar technologies to operate and improve the website.
You may manage or block cookies through your browser settings. Blocking essential cookies may affect cart, login, checkout or other website functionality.
When Information May Be Shared
We do not sell or rent personal information as a standalone commercial product.
Information may be shared only where reasonably necessary with:
Payment Service Providers
To process payments, confirm transactions, prevent fraud and process eligible refunds.
Logistics and Delivery Partners
To arrange shipment, communicate delivery updates and deliver orders to the provided address.
Technology Service Providers
To support website hosting, email, security, analytics, customer support and technical maintenance.
Professional Advisers
To auditors, accountants, legal advisers or consultants where required for legitimate business or legal needs.
Government or Legal Authorities
Where disclosure is required by law, court order, regulatory request or lawful investigation.
Business Restructuring
In connection with a merger, acquisition, restructuring or transfer of business, subject to applicable law.
Service providers are expected to process information only for the relevant service and subject to applicable confidentiality, security and legal obligations.
Payment Information
Payments may be processed through authorised third-party payment service providers. Payment information entered on a payment provider’s page is governed by that provider’s security systems and privacy practices.
Klen Fashion may receive and retain limited transaction information such as:
Never share your card PIN, CVV, banking password or OTP with anyone claiming to represent Klen Fashion.
Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:
- Processing and completing orders.
- Maintaining transaction and invoice records.
- Providing customer and grievance support.
- Handling returns, replacements, refunds and disputes.
- Preventing fraud and unauthorised activity.
- Meeting taxation, accounting and regulatory requirements.
- Establishing, exercising or defending legal claims.
Information may be deleted, anonymised or securely isolated when it is no longer required, subject to applicable legal, technical and operational limitations.
How We Protect Information
We use reasonable administrative, technical and organisational safeguards intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No website, electronic transmission or storage system can be guaranteed to be completely secure. You are responsible for protecting your password, device and account access.
Please contact us immediately if you believe your Klen Fashion account or personal information has been accessed without authorisation.
Your Rights and Requests
Subject to applicable law, verification and available exceptions, you may contact us to request:
Access
Information about personal data held or processed in connection with your account.
Correction
Correction or completion of inaccurate or incomplete personal information.
Erasure
Deletion of eligible information that is no longer required for a lawful purpose.
Consent Withdrawal
Withdrawal of consent for eligible processing activities.
Grievance
Submission of a privacy concern or complaint to our Grievance Officer.
Marketing Choice
Unsubscribe from optional promotional email or communication.
Request Verification
To protect your information, we may request reasonable verification before processing a privacy request. We may also ask for the order number, registered email address, mobile number or other relevant information.
A request may be limited or declined where fulfilment would conflict with applicable law, legal retention obligations, fraud prevention, another person’s rights or unresolved contractual obligations.
Children’s Privacy
Klen Fashion is an online women’s fashion shopping website and is not intentionally directed towards children.
A person who is not legally competent to enter into a transaction should use the website only with the involvement and supervision of a parent or lawful guardian.
If you believe that a child has submitted personal information without appropriate authorisation, contact us so that the matter can be reviewed and appropriate action can be taken.
Third-Party Websites and Services
Our website may contain links, embedded services or redirects to third-party websites, payment pages, delivery services or social platforms.
Their privacy practices are controlled by the respective third party. We encourage you to review the privacy policy and terms of any third-party service before submitting information.
Cross-Border Processing
Some technology, hosting, communication, analytics or payment service providers may process information using systems located outside your state or outside India.
Where applicable, such processing will be handled subject to applicable legal requirements, contractual safeguards and any restrictions prescribed by competent authorities.
Marketing Communication
Where you have opted in or where permitted by applicable law, we may send information about new products, collections, offers or website updates.
You may unsubscribe by using the available unsubscribe option or by contacting us. You may continue to receive non-promotional communication relating to your account, orders, payments, deliveries or support requests.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in website functionality, business operations, service providers, security practices or applicable legal requirements.
The revised policy will be published on this page with an updated “Last Updated” date. Material changes may also be communicated through the website, account notice or registered email address where appropriate.
Contact Information
For privacy questions, correction requests, consent withdrawal or grievances, contact us using the details below:
13-6-7, Bhanoji Colony, BC Road, near Subasin Pan Shop, Gajuwaka, Visakhapatnam, Visakhapatnam District, Andhra Pradesh, PIN Code 530026, India.
Include your registered email address, mobile number and relevant order number so that your request can be identified and verified.
Have a Question About Your Information?
Contact Klen Fashion with your registered details and a clear description of your privacy request.